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William Ury, author of ‘Getting to Yes’, offers an elegant, simple (but not easy) way to create agreement in even the most difficult situations from family conflict to, perhaps, the Middle East.
Tags: Aceh, author, avert an accidental nuclear war, award winning, co-author, co-founder Harvard's Programme on Negotiation, comicStyle, consultant, corporate executives, corporate mergers, create agreement, Crisis Management Centre, customers, difficult situations, diplomats, end civil wars, ethnic wars, family conflict, former President Jimmy Carter, former Soviet Union, Gail Penney, Getting Past No: Negotiating with Difficult People and Getting To Peace, Getting to Yes: Negotiating Agreement Without Giving In, Ideas worth spreading, Indonesia, International Negotiation Network, joint-venture partners, labour leaders, lifeStyle, main blog, mediator, Middle East, Middle East conflict, military officers, mindStyle matters, mutually profitable agreements, negotiation adviser, non-governmental body, nuclear crisis centres, penneylane, penneylaneonline, Roger Fisher, Senior Fellow Harvard Negotiation Project, suppliers, taught negotiation, Ted Talk, the Balkans, The Power of a Positive No: How to Say No & Still Get to Yes, The walk from No to Yes, turnStyle, unions, Venezuela, VidStyle, White House, wildcat strikes, William Ury, www.penneylaneonline.com
When the dotcom bubble burst, hotelier Chip Conley went in search of a business model based on happiness. In an old friendship with an employee and in the wisdom of a Buddhist king, he learned that success comes from what you count.
Tags: bookstore, california, Chip Conley, comicStyle, corporate social responsibility, creative business development, customers, dotcom bubble burst, employees, full realisation, full realization, Gail Penney, Gross National Happiness Index, happiness-based business model, hotelier, human behavior, human desires, Ideas worth spreading, identity refreshment, innovative design formula, investors, Joie de Vivre Hospitality, joy of life, lifeStyle, main blog, Maslow's Pyramid, Maslow’s Hierarchy of Needs, measuring success, mindStyle matters, PEAK: How Great Companies Get Their Mojo from Maslow, penneylane, penneylaneonline, phoenix, potential, quality of life, self-actualisation, self-actualization, self-help, success, Ted Talk, tenderloin district, transformative enterprises, turnStyle, unique hotels, VidStyle, wisdom, www.penneylaneonline.com
Our first real stop toward the North was near Wairakei whereupon I met the green prepay petrol monsters that are BP Service stations (we were to meet a number of them along the way). You know I have this thing about customer service right, well this was so awful, why
Tags: advice, always, antipodeans, author, behaviour, better, blog, blog writer, BP Service Stations, business, Central hawkes Bay, Change, choice, comicStyle, common, computer, counter, court staff, courtesy, customer service evaluations, customers, dial, drive, fact, first, gas, Green Prepay Petrol Monsters, hand, Hastings New Zealand, Hawke's Bay, heat, human, ice block, Jason Frazer, kitchen, kiwi, kiwiStyle, Labour Day Weekend, lake views, lifeStyle, lowest, managed, manager, maori, mindStyle, minimise, money, New Zealand, new zealanders, notice, number, pasifka, penneylane, penneylaneonline, penneylaneonline.com, petrol head, place, polynesian, pontifications, possible, process, Public Holday, rating, real, reflections, scratch, serve, service, service industry, Sheer, signage, smile, staff, stop, surface, tension, terminals. service providers, thermal, think, thoughts, travel, turnStyle, twistedmusings.com.au, views, Waipukurau, Wairakei, where mindStyle matters, woman, writer, writing, writings
